Provides patients with health assessments, treatment solutions, and follow-up instructions.
2. Creates, implements, and monitors care plans in collaboration with other care teams.
3. Communicates directly to patients via telephone or other electronic communication devices and directs them to appropriate medical care – emergency, urgent care, or physician office visit.
4. Performs assessments and short evaluations of the patient situation to estimate severity of illness and/or injury, including learning about chief complaint and obtaining vital signs and mental status information when possible.
5. Determines urgency of seeing the patient based on brief assessment and familiarity with a patient’s condition and history. Confers with the physician as needed.
6. Refers patients with high-risk chief complaints such as chest pain or abdominal pain to ER for evaluation. Provides appropriate home health advice to those patients who do not need to go directly to the ER.
7. Sets up appointment for patients who do not need to ER but need to see a physician or arranges for an appointment scheduler to make the appointment.
8. Acts in “Ask a Nurse” capacity, handling routine information requests from patients.
9. Manages prescription refills.
10. Answer calls from patients, clinics, providers, departments, etc., and manage various aspects of patient care.
11. Accurately documents symptoms, concerns, the nursing assessment and advice provided, and the patient responses with the medical record (Epic).
12. Obtains appropriate input and direction from providers as needed to determine best clinical course of action.
13. Monitors electronics in the basket and responds timely and appropriately.
14. Completes referrals (i.e., home health) as needed.
15. Precepts new team members as needed.
16. Supports Vascular Clinic floor (local or outreach) as needed.
17. Perform other projects/tasks as requested.
